Shipping policy

Effective Date: June 6, 2026

Thank you for choosing Tazebelle. We know that every gift you select carries thought and meaning, so we do our best to ensure that each order is prepared carefully and delivered safely.

This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping costs, tracking procedures, and how we handle delivery-related issues. If you have any questions, please contact us using both customer service email addresses listed below.

1. Shipping Destinations

Tazebelle currently ships to:

  • United States

  • Canada

  • Mexico

Orders with delivery addresses outside these countries cannot currently be completed at checkout.

Fulfillment locations and carriers may vary depending on product availability, delivery destination, and operational requirements.

2. Shipping Rates and Estimated Transit Times

Destination Transit Time Free Shipping Threshold Standard Shipping Fee
United States 7–20 business days Orders of US$50 or more US$7.00 below US$50
Canada 10–30 business days Orders of US$50 or more US$8.00 below US$50
Mexico 20–30 business days Orders of US$50 or more US$12.00 below US$50

All shipping rates are displayed in U.S. dollars. The applicable shipping charge will be shown at checkout before you complete your payment.

3. Order Processing Time

Processing time refers to the period between placing an order and transferring it to the applicable carrier.

Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.

Processing may take longer during:

  • Peak shopping periods or major promotions;

  • Public holidays;

  • Inventory restocking;

  • Additional production or quality checks; and

  • Preparation of personalized, customized, or made-to-order products, where stated on the applicable product page.

If an item becomes unavailable or experiences a significant delay, we will contact you using the email address provided during checkout and explain the available options.

4. Total Estimated Delivery Times

Total estimated delivery time = Processing time of 2–7 business days + Transit time.

Approximate total delivery times from order placement are:

Destination Transit Time Total Estimated Delivery Time
United States 7–20 business days 9–27 business days
Canada 10–30 business days 12–37 business days
Mexico 20–30 business days 22–37 business days

These timeframes are estimates rather than guaranteed delivery dates. Delivery may be affected by:

  • Incorrect or incomplete delivery information;

  • Customs clearance;

  • Severe weather;

  • Public holidays;

  • Carrier disruptions;

  • Peak-season shipping volumes;

  • Remote delivery locations; or

  • Other circumstances outside our reasonable control.

Please review your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact information before submitting an order.

5. Tracking Information

After your order is dispatched, we will send available tracking information to the email address provided during checkout.

You may also log in to your customer account and review the “Orders” section for available updates.

Tracking information may take several business days to appear in the carrier’s system after dispatch. A temporary delay in tracking updates does not necessarily mean that the parcel has stopped moving.

If an order contains multiple products, the products may be shipped in separate parcels. In that situation, you may receive more than one tracking number, and the parcels may arrive at different times.

6. Customs Duties and Import Taxes

Orders sent to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or otherwise provide incorrect customs information.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information.

If you identify an error, please contact us as soon as possible at:

support@tcbzl.com

We will make reasonable efforts to help. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address will be the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

8. Delayed, Lost, or Delivered Packages

If tracking has not updated for an extended period or you believe that a parcel may be lost, contact us at support@tcbzl.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

  • Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

  • Ask household members, neighbors, or building management;

  • Check for a delivery notice;

  • Contact the carrier using the tracking number; and

  • Contact us if the parcel still cannot be located.

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include replacement or a refund for the affected item.

9. Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide:

  • Your order number;

  • A clear description of the issue;

  • Photographs or videos showing the product and the problem;

  • Photographs of the shipping label and outer packaging where relevant; and

  • Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include:

  • Sending the missing item;

  • Sending a replacement;

  • Arranging an exchange; or

  • Issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is under review unless our customer service team instructs you otherwise.

10. Refused, Unclaimed, or Undeliverable Packages

A parcel may be returned because of:

  • An incorrect or incomplete address;

  • Refusal by the recipient;

  • Failure to collect the parcel;

  • Repeated unsuccessful delivery attempts;

  • Failure to pay applicable customs charges; or

  • Another reason attributable to the customer.

If this occurs:

  • Refund eligibility will be assessed after the parcel is returned and inspected;

  • Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and

  • If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when nondelivery results from a customer-attributable reason, except where applicable law requires otherwise.

11. Returns

For return-related issues, Please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions,and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:
Attn: Returns Dept / RMA: TX-77K-3
Warehouse: Lone Star Fulfillment Returns Center – Dock 12
6920 Trinity Grove Dr, Bldg C
Dallas, TX 75227-3184
United States

Additional return eligibility requirements and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

12. Contact and Company Information

If you have a question about shipping, tracking, or delivery, please contact us using both customer service email addresses:

support@tcbzl.com

Please include your order number and the email address used during checkout.

Company Information

Brand:
Tazebelle

Website:
https://tcbzl.com

Store Operator:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Legal Entity:
Guangzhou Ouya Supply Chain Management Co., Ltd.

Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. If the phone is busy, use email or the store backend. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:
Attn: Returns Dept / RMA: TX-77K-3
Warehouse: Lone Star Fulfillment Returns Center – Dock 12
6920 Trinity Grove Dr, Bldg C
Dallas, TX 75227-3184
United States

Unified Social Credit Code:
91440101MA5CT62B4B

Registered Address:
Room 2507, Building B1 (self-designated), Nansha Wanda Plaza, No. 7 Shuangshan Avenue, Nansha District, Guangzhou (Multiple-use address 4, office only)

Postal Code:
511458

Country:
China

Customer Service Emails:
support@tcbzl.com

Tazebelle is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://tcbzl.com, order processing, customer service, and related ecommerce activities.