CONTACT US

Effective Date: July 15, 2026

We’re glad you stopped by Szsjgy—thank you for taking a moment to visit us.

Whether you need details about a gift item, help with an order, or information on shipping, tracking, returns, or refunds, our support team is ready to assist. Every shopper matters to us, and we’ll do our best to make your experience feel thoughtful and personal, much like the gifts we offer.

What to Include in Your Message

To help us understand your request and reply without delay, please share as much of the following as you can:

Your order number, if you have one;
The email address used when placing the order;
The name or web link of the item concerned;
A clear explanation of your question or request; and
Relevant photos or videos if an item arrived damaged, faulty, wrong, or incomplete.

For a delivery that arrived damaged, faulty, incorrect, or incomplete, please include clear images of the gift item, the issue, the shipping label, and the outer packaging where relevant. These details help us look into the matter accurately and offer a suitable resolution.

How to Reach Us

Customer Service Email:
support@szsjgy.com

Store Website:
szsjgy.com

Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always be able to respond immediately, we give each request careful attention.

For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.

Please avoid sending several messages about the same issue, as duplicate messages may make it harder to track your request.

Order Changes and Cancellations

If you need to correct a delivery address, change a gift selection, or request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Returns and Product Issues

Please contact us before sending any product back.

The correct return location may vary depending on the gift item, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.

Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.

Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.

If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.

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